Frequently Asked Questions
- Which forklift licence should I get?
1. LF class – Forklift truck licence
2. LO class – Order picking forklift truck licence
LF class – Forklift truck licence
This licence is needed to operate the following types of forklift trucks
• Counter balanced forklift truck
• Reach forklift truck (High reach)
• Side loading forklift truck
• All-terrain forklift truck
• Truck mounted forklift truck
Forklift trucks are commonly used in any business that has a need to take delivery of palletised products
The definition of a forklift truck is a machine that has a mast and an elevating load carriage that lifts the load into the air. The operator travels in the machine and does not walk behind and the operator remains on the ground level at all times
There is no restriction to the size of the forklift that the LF class licence covers
LO class – Order picking forklift truck licence
This licence is needed to operate the following types of forklift trucks
• Order picking forklift truck
• Turret Truck
Order picking forklift trucks are commonly used in businesses that send out orders of varying product types and quantities to their clients
The definition of an order picking forklift truck is a machine where the operator is elevated into the air with the load. In the case of an order picking forklift the operator would pick the load from adjacent pallet racking by hand. They would then place it onto the platform/pallet and then repeat until an order of goods has been retrieved
The Turret truck differs in the fact that this style of order picking forklift is designed to retrieve an entire palletised load from the pallet racking in the same fashion as a conventional forklift would but this can be done in a much narrower space. The Turret truck requires an LO class licence because the operator is raised into the air whilst the pallet is retrieved
There is no restriction to the size of the order picking forklift truck that the LO class licence covers
- How do I get a forklift licence?
You must complete a mandatory training course with a registered training organisation (RTO). Then you must pass a theory and a practical licence assessment
The 3 steps to getting a forklift licence are:
1. Mandatory training course
2. Pass the licence assessment
3. Apply at Australia Post for a 5 year licence
Step 1: Mandatory training course
We offer x3 training course durations for you to select from. The names of these courses are:
• Advanced course (1 day)
• Standard course (1.5 days)
• Premium course (up to 4 days)
The Advanced course is suitable for experienced forklift operators who have very good LL&N skills
The Standard course is suitable for all people who have at least good LL&N skills
The Premium course is suitable for people with average LL&N skills or for people who wish to receive more training time
The choice of training duration is a very important decision to make. Prior to booking a course our staff will speak to you about which course is most suitable for you
Step 2: Licence assessment
The actual licence assessment is only conducted once you have completed the training course and it includes the following:
Knowledge assessment = 58 questions in total
100% pass mark for critical questions
90% pass mark for non-critical questions
Calculation assessment = 8 questions. Pass mark is 100%
Performance assessment = 5 tasks. Including safety inspections and operating exercise
Licence assessment outcomes:
You will receive an interim licence and given the paperwork to apply for your 5 year renewable licence at Australia Post. This must be lodged within 60 days
Not yet competent/fail
You will need to undergo additional training, study or practise before attempting the assessment again. The re-assessment cannot be for at least 48 hours and must be within 90 days. Only the not yet competent units/ tasks need to be re-assessed again
We pride ourselves on providing great quality training and as a result of this is we experience only a low failure rate in our licence assessments
- What are the forklift licence course requirements?
• You must be fluent in the English language
• You must be 18 years of age or older
• You must supply 100 points of identification to the accredited licence assessor at the start of the licence assessment
- How can I do the course now but pay for it later?
Zip Money – is a simple and secure way to pay for your course if you’d like to do the course now but pay for it later.
- Am I guaranteed to find work after completing your forklift course?
We help people to find work as a store person / forklift operator after they complete a forklift licensing course with us. We have an agreement with a leading employment agency to place our trainees (as a priority) into casual positions that they need to fill. This is a win / win situation for all parties, particularly for you. With the help of this employment agency we are so confident that you will find work that our promise to you is this:
If you don’t find work within 4 weeks of completing our forklift licensing course you can come back and do the LO class – order picking forklift licence course for FREE!
- Am I guaranteed to pass?
No. It is impossible for us to guarantee that you will pass on your first attempt of the licence assessment. We pride ourselves on providing great quality training courses that will give you more than enough skills and knowledge to pass the licence assessment. However, the licence assessor can only judge you on your performance during the actual assessment. If you perform terrifically throughout the training course but then in the licence assessment you lose control of the forklift and crash into a wall, obviously the licence assessor cannot pass you
Our licence assessors have years of experience and are terrific at making people relaxed before they begin their assessment. This gives people the confidence to perform at the level that they had done in the training course and as a result of this we have a very high first attempt pass rate.
- My licence has expired. What should I do?
The forklift truck (LF) and order picking forklift truck (LO) licenses are valid for 5 years. The licence can be renewed by paying a government fee at an Australia Post office before the expiry date
If you fail to renew your licence within 12 months of your expiry date then you must re-do the licensing course again. If this has happened to you we can have you re-licensed in as little as 1 day if you book our Advanced course
- My English is not good can I do this course?
The course must be completed in English without an interpreter. You are allowed to complete the licence assessment orally rather than in a written format. Our assessor will ask you the questions and if you can say the answers out loud he will write them into the test paper for you. This option is available to all trainees
If you are worried that you may not understand the course content for any reason we can send you a sample so that you can make an informed decision before you commence the course
- I do not have a car licence. Can I get a forklift licence?
You do not need a car licence to get a forklift licence. However, if you have never held a car licence then you should complete our Premium training course. You will need more time to learn the practical operating skills than you will receive in our Advanced or Standard course
- My training video is not working. What should I do?
You must call our office immediately and we will help you to rectify the problem. You must view this before your first practical training session. So please call us as soon as you find that you are having a problem. 99% of issues are operator error so we can talk you through the process and find out what you are doing wrong
- Do I need a USI number?
Yes. From 1st January 2015, all people doing a nationally recognised training course must have a Unique Student Identifier (USI). A USI is a reference number. It creates a secure online record of your nationally recognised training that you can access anytime, and is yours for life
This means that a record of all of your qualifications gained anywhere in Australia from different registered training organisations will be kept together
Getting a USI is free and it only takes a few minutes. We will give you the instructions for how to do this when you book a forklift licensing course. You must bring your USI with you on the first training day